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Shipping Policy Information


We will ship your order by the most economical method unless you specifically request a particular carrier irrespective of price. Our goal continues to be supplying you with top grade Natural Foods and delivering those goods to you in the most cost-effective manner possible.

Shipping charges will be calculated at the current rates. We apply the lowest available rate to your order based on the best applicable options offered by United Parcel Service and the U.S. Postal Service. Call us toll-free for a shipping rate at (877) 975-2333 and you can also verify shipping rates by contacting UPS.com and USPS.com directly. You will find that in many cases the UPS rates that we charge are substantially lower than the given UPS rates. This is because we receive rate discounts from UPS based on the high volume of shipping that we do and it is our practice to pass these savings on to our customers.

The reason we don’t utilize an automatic shipping rate generator in conjunction with our check out procedure lies with the number of variables in a shipping inquiry. The task is somewhat complex and the subtle factors that affect the outcome of shipping cost are best evaluated by an experienced human operator. The weight and destination of the order are just the initial factors that affect shipping cost and, currently, with the variety of Flat-Rate options offered by the U.S. Postal Service and UPS, product volume - the actual size of the items ordered - comes into play regarding what will fit into which particular box size. Experienced shipping estimators can evaluate at-a-glance what product combinations will fit in which flat-rate box or combination of boxes, resulting in consistently lowest rates.

The following tables list a general range of shipping prices that apply to common order sizes.

UPS Shipping is based on weight and destination - The following example weights are for general price comparison.
Wt. East Coast Central US West Coast
12 lbs $30.14 +/- $24.91 +/- $23.67 +/- insurance included
32 lbs $51.53 +/- $39.13 +/- $32.40 +/- insurance included
50 lbs $69.03 +/- $53.31 +/- $43.89 +/- insurance included
UPS Simple Rate Service (Flat Rate Boxes)
Box East Coast Central US West Coast
Small $15.56 $15.56 $15.56 For maximum weight that fits in the box / insurance included
Medium $18.59 $18.59 $18.59 For maximum weight that fits in the box / insurance included
Large $24.53 $24.53 $24.53 For maximum weight that fits in the box / insurance included
Extra Large $30.36 $30.36 $30.36 For maximum weight that fits in the box / insurance included
US Postal Service (Flat Rate Boxes) - Additional 75¢ for destinations in Alaska, Hawaii, Puerto Rico, Virgin Islands
Box East Coast Central US West Coast
Small $9.97 $9.97 $9.97 For maximum weight that fits in the box / insurance included
Medium $15.94 $15.94 $15.94 For maximum weight that fits in the box / insurance included
Large $24.11 $24.11 $24.11 For maximum weight that fits in the box / insurance included

If you let us choose the best shipping option, we always compare all eligible rates and select the least expensive shipping method. Flat Rate boxes seem to be the better way to ship in the lower weight/size orders (usually 25 lbs or less), but sometimes using multiple Flat Rate boxes is still less expensive than UPS Ground shipping and we always check!

United Parcel Service: Charges for shipping by United Parcel Service are calculated on net weight plus packaging and the distance to destination, with a variety of fee-based expedited services such as Next Day Air and 2nd Day Air. For a rate quotation please call or email us or refer to UPS.com.

USPS Flat Rate Shipping: The U.S. Postal Service offers Flat Rate Shipping with a projected 3-day delivery schedule within the contiguous United States. This is excellent service at economical prices, but an order is limited to the amount that can be fit into the selection of pre-set box sizes. There are several box sizes/shapes within the general Flat Rate classes of Small, Medium, and Large.

Special Packaging: Repackaging into paper bags is available at $.50 per bag. Please note a 1 day delay on these orders. If double cartons are desired these can be supplied at an additional cost of $1.50 each. (Larger Sizes)

Claims: Examine shipments on arrival. If any breakage, damage or loss is discovered request driver to record details on delivery receipt. File claims against delivering carrier. Keep original shipping container for inspection.

Complaints: Any complaints should be made within 10 days of receipt of order. No refunds or credits will be issued without inspection. Do not discard or return goods without authorization.

Prices: Strictly net and subject to change without notice. Transportation charges are additional. Orders billed at prices prevailing at time of shipment.

Phone Orders: For fast service on charge orders, order online or call our order line, (760) 749-1133 during our regular business hours. (Pacific Time)

Payments: Enclose check with with mail orders or charge mail or online orders to VISA, MasterCard, American Express, or Discover.

Storage: Keep in cool place or refrigerate. Our foods do not contain preservatives, and we will not be responsible for damage due to improper storage. Many of our products can be stored in the freezer.

Minimum Quantities: Quantities as specified in the online catalog are the smallest that we supply.

Thank you for shopping at Jaffe Bros. We enjoy helping you.

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